Privacy Policy

---

Privacy Policy:  Effective Date: 20th January 2026

1. Introduction

Welcome to The Yard Squad. We are a family-owned exterior cleaning and gardening business based in England. We are committed to protecting your personal information and being transparent about what data we collect and how we use it.

This policy outlines how we handle your data in accordance with the UK General Data Protection Regulation (UK GDPR).

2. Who We Are (The Data Controller)

• Business Name: The Yard Squad
• Contact Person: Daryl Eastlake
• Website: www.yardsquad.co.uk
• Location: England, United Kingdom

3. What Information We Collect

We only collect information that is necessary to provide you with a quote or complete the work. This includes:

• Identity Data: Your name.
• Contact Data: Your email address, phone number, and home address (where the work is to be carried out).
• Property Data: Details about your property type (e.g., Detached, 3-Bed) to calculate accurate quotes.
• Financial Data: We do not store your debit/credit card numbers. All card payments are processed securely via our third-party payment providers (Tyl by NatWest or Stripe).

4. How We Use Your Data

We use your personal data for the following lawful reasons:

• To Provide a Quote: We need your address and property details to give you an accurate price.
• To Perform a Contract: If you book us, we need your details to attend your property and do the job.
• To Process Payments: To invoice you and receive payment.
• To Communicate: To send appointment reminders or updates about your booking.
• 
  

5. Third-Party Services We Use

We do not sell your data to anyone. However, we share necessary data with trusted software providers to run our business efficiently:

• FreeAgent: Our accounting software (for sending professional invoices and tax compliance).
• Stripe / Tyl by NatWest: Our secure payment processors (for handling card payments).
• Meta (Facebook/Instagram): If you submit an enquiry via our Facebook Ad forms, that data is passed to us securely.

6. Data Retention

We keep your basic contact details and invoice history for 6 years to comply with UK tax (HMRC) and insurance requirements. After this period, data is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the right to:

• Access: Ask for a copy of the data we hold about you.
• Rectify: Ask us to correct wrong information (e.g., a new phone number).
• Erase: Ask us to delete your data (the "Right to be Forgotten"), provided we do not need it for tax/legal reasons.
• Object: You can opt-out of marketing communications at any time.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact our office team directly via our website or by phone.